Refund policy

We have a 31-day return policy, which means you have 31 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition which you received it in: unworn or unused, with the tags attached and in the original packaging. You will also need your receipt or proof of purchase. Opened food items are not eligible for return. The value of the goods will be refunded deducted by the shipping costs incurred - these will also be deducted if the original order was above the free shipping limit.

To initiate a return, you can contact us at info@mexicomiamor.de . You can also contact us on our social media channels which offer a direct messaging function. You can also contact us on our social media channels which offer a direct messaging function. Find the links on our shop website in the footer. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate and fix the problem.

Exceptions / non-exchangeable items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers or plants), custom-made items (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns for sale items, digital items or gift cards.

Exchange
The quickest way to make sure you get what you want is to return the item you already have. Once the return has been accepted, purchase the new item separately.

Refunds
We will notify you once we have received and reviewed your return and let you know whether or not the refund has been approved. If so, your refund will be automatically transferred back to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.